The Sugar Brook

I/me - The Sugar Brook

You/your - the customer

FINALISATION OF ORDER & PAYMENTS:
1. An email will be sent that will confirm your order details, including flavour, portions, and design.
2. A 25% non-refundable deposit is required at the time of order to secure your booking. The remaining balance must be paid 14 days prior to cake collection or delivery.
3. If full payment is not made by the due date, The Sugar Brook reserves the right to cancel your booking without issuing a refund.
4. All payments are to be made via the payment link provided in your invoice. Simply click the link in the invoice to complete your payment securely.

CAKE COLLECTION & DELIVERY:
1. Due to family commitments, cake collections and deliveries are restricted to specific times. On Saturdays, pick-up is preferred and on Sundays, collections and deliveries are available only before 9am and after 11am.
2. When finalising your booking, an agreed collection or delivery time will be established.
3. The Sugar Brook is not responsible for unavailability if you do not adhere to the agreed time, unless prior notice is given due to unforeseen circumstances.

FULFILLMENT OF CONTRACT:
1. The Sugar Brook is not responsible for any delay or inability to deliver due to accidents, natural disasters, transportation issues, weather, supply delays, disputes, strikes, or any other circumstances beyond my control.
2. Once you pick up the cake or the cake is delivered, The Sugar Brook is no longer responsible for any damage caused to it. Care and storage instructions will be provided at exchange; please follow these carefully.
3. The Sugar Brook does not take responsibility for damage to the cake once it has been exchanged with you.

CANCELLATIONS / REFUNDS:
1. The 25% deposit is non-refundable as it covers costs for administration, designing, quoting, sourcing tools, and ingredients.
2. In the unlikely event that The Sugar Brook is unable to fulfill the order due to reasons such as illness, accident, injury, or family emergencies, I reserve the right to cancel the order and will refund all monies paid by you related to the order, except for personalised toppers if they have already been collected from the supplier. I will endeavour to help find a suitable replacement company for your order, subject to their availability.

CHANGES TO YOUR ORDER OR EVENT DATE:
1. Cake design changes will not be accepted within 14 days of the booking date.
2. Changes outside of 14 days of the event date may be accepted depending on the extent of the change; these may incur an additional charge, which will be added to the invoice balance once agreed upon with you.
3. If you need to change the date of your event, please contact me via email at thesugarbrook@outlook.com. These date changes will be considered on a case-by-case basis, depending on availability.

DESIGN OF CAKE:
1. The Sugar Brook will follow your requests closely to create the exact cake desired, as discussed and agreed upon in the email exchange at the time of booking.
2. I cannot duplicate an exact copy of another cake artist’s work, but images supplied will be referred to as inspiration.
3. If you give me creative control of the cake, I do not take responsibility for any dissatisfaction with the design. Every effort will be made to discuss design elements with you at the time of booking. No refunds will be issued where creative control has been given.
4. When fresh flowers are included in the design, I will work closely with you and/or your florist to select the most suitable blooms. Please note that flower availability, seasonality, natural colour variations, and overall flower quality are beyond my control, and The Sugar Brook cannot be held responsible for dissatisfaction resulting from these factors. For food safety and quality reasons, The Sugar Brook reserves the right to substitute requested florals with high-quality faux florals without prior approval. This may occur if a requested flower variety is potentially toxic, unsuitable for use on cakes, unavailable, or if the quality or condition of the fresh flowers is deemed unsuitable for safe or aesthetic use. In these circumstances, faux florals may be used in place of fresh flowers to ensure the final design meets presentation and safety standards.
5. Due to food safety and insurance reasons, only The Sugar Brook is permitted to dress the cake. I am happy to work with your florist to have them supply the florals for the cake prior to the event, or to ensure consistency with floral types or colours being used.

6. The Sugar Brook will not use fresh florals that are known or considered to be toxic when in contact with food. If a requested floral variety is potentially harmful, you will be advised and a suitable safe alternative will be recommended. In some cases, high-quality faux florals will be used to achieve the desired look. This policy is non-negotiable and exists to protect food safety and the wellbeing of clients and guests.

SERVING & AMOUNT SIZES:
1. The serving size is based on the number of portions specified in the quote at the time the order is accepted. Acceptance of the quote confirms agreement with the stated serving quantity. A cake cutting guide will be provided upon collection based on these portions.
2. Serving size estimations are not guaranteed to be exact.
3. The Sugar Brook is not responsible for a shortage of cake if the pieces are cut too large.

FOOD ALLERGY DISCLOSURE:
1. The Sugar Brook is unable to cater for food allergies. All products are prepared in a home kitchen that handles common allergens including milk, eggs, wheat, soy, peanuts and tree nuts. While every care is taken in preparation, we cannot guarantee that any item will be completely free from traces of these allergens. We are happy to accommodate certain dietary preferences, such as vegan options, however these are not suitable for individuals with severe allergies.
2. You are responsible for informing your guests about potential allergy hazards.

PHOTOGRAPHS:
1. The Sugar Brook reserves the right to use all photographs of the cake for promotional purposes across all platforms, including but not limited to Facebook, Instagram and our website.

Terms & Conditions